Personnel Complaints and Feeback

Personnel Complaints and Feedback

Community Feedback

The Coventry Police Department is committed to providing high-quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us to improve and to achieve our goals.

Making a Complaint Against Coventry Police Employees

A complaint can be made by letter, email, or telephone to the Chief of Police at (860) 742-7331. Anonymous complaints are also accepted. A complaint against an officer can also be made by contacting an on-duty supervisor.

It has been our experience that many complaints involve a misunderstanding of police policy or procedure and are often resolved by speaking with supervisory personnel. While we encourage you to try this avenue, we understand that some complaints do require a full inquiry. During this process, you will be kept informed of the progress of the inquiry and may be asked for additional information; you will also be advised when the investigation is completed. A complaint form (PDF) can be downloaded. Aqui esta el formulario en Espanol.

Commending Exceptional Performance

The best way to commend the actions of a Police Department employee is to write a brief letter or email to the department describing the incident and the actions you think were exceptional. Information such as the date, time, and location will help identify the employee if you don't know his or her name. If you choose not to write, you may ask to speak with the employee's supervisor and make a verbal commendation.

Although our employees don't expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we're doing a good job.

The police department section of the town's annual report (PDF) provides a statistical summary of complaints against agency employees.